How To Unlock Your Account
To unlock your account, please contact our customer support team via email or live chat. They will assist you in verifying your identity and resolving any issues that may have led to your account being locked.
How To Reset Password on My Account?
To reset your password, go to the login page and click on the “Forgot Password” link. Follow the instructions provided to reset your password. You may need to verify your identity through email or phone verification.
How to add a new number directly in player’s account?
To add a new number to your account, log in and navigate to the settings or profile section. Look for the option to edit your contact information, then follow the prompts to add your new number.
How To Claim your Bonus (Mobile)?
To claim your bonus on mobile, log in to your account and navigate to the promotions or bonuses section. Select the bonus you wish to claim and follow the instructions provided to activate it.
How To Claim your Bonus (Desktop)?
To claim your bonus on desktop, log in to your account and visit the promotions or bonuses page. Choose the bonus you want to claim and click on the “Claim” button. Follow any additional instructions to activate the bonus.
How to reset my password?
To reset your password, go to the login page and click on the “Forgot Password” link. Follow the prompts to verify your identity and reset your password.
Mobile Verification
Mobile verification is required to ensure the security of your account. You may be prompted to verify your mobile number during the registration process or when making certain changes to your account settings.
Email Verification
Email verification is necessary to confirm your email address and ensure the security of your account. You may be asked to verify your email when signing up or making changes to your account details.
MCW Deposit Issue (Mobile/PC)
If you encounter any issues with depositing funds into your account, please contact our customer support team for assistance. They will help troubleshoot the issue and ensure that your deposit is processed successfully.
MCW Withdrawal Issue (Mobile/PC)
If you experience any problems with withdrawing funds from your account, please reach out to our customer support team. They will investigate the issue and help you resolve any withdrawal issues you may be facing.
What happens if I fail to complete my deposit transaction within 48 hours?
If you fail to complete your deposit transaction within 48 hours, the transaction may be canceled, and any funds deducted from your account will be returned. You may need to initiate a new deposit transaction to add funds to your account.
Can I make a withdrawal to a bank registered under a different name?
No, withdrawals can only be made to bank accounts registered in your name for security and regulatory purposes.
What should I do if I have failed to log in to my account?
If you are unable to log in to your account, double-check your username and password for accuracy. If you continue to experience issues, use the “Forgot Password” option to reset your password or contact customer support for assistance.
What should I do if I have failed to verify my phone number and emails?
If you have failed to verify your phone number or email, check for any typos in the information provided and try again. If the issue persists, contact customer support for further assistance.
Can I change or update my personal information?
Yes, you can usually change or update your personal information by logging in to your account and accessing the settings or profile section. Follow the prompts to edit your information as needed.
Can I have more than one account?
No, each player is only allowed to have one account. Multiple accounts are against our terms and conditions and may result in the closure of all associated accounts.
How do I close my account?
To close your account, contact our customer support team and request an account closure. They will guide you through the process and ensure that your account is closed securely.
What should I do if I have forgotten my username or password?
If you have forgotten your username or password, use the “Forgot Password” option on the login page to reset your password. If you cannot remember your username, contact customer support for assistance.
I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?
The requirements for withdrawal vary depending on the terms and conditions of the casino and any bonuses you may have claimed. Check the bonus terms or contact customer support for specific information regarding withdrawal requirements.
What identification do I need to supply for making a withdrawal?
You may be required to provide identification documents, such as a copy of your ID, passport, or driver’s license, to verify your identity before making a withdrawal.
Can I cancel a withdrawal request and how do I do it?
In most cases, you can cancel a withdrawal request before it is processed. Log in to your account and navigate to the withdrawal section to check the status of your withdrawal and cancel it if possible.
What are the minimum and maximum withdrawal amounts?
The minimum and maximum withdrawal amounts vary depending on the payment method and casino policy. Check the withdrawal section or contact customer support for information on withdrawal limits.
How can I make a withdrawal?
To make a withdrawal, log in to your account and navigate to the withdrawal section. Choose your preferred withdrawal method, enter the amount you wish to withdraw, and follow the instructions provided to complete the withdrawal process.