How to unlock your account
To unlock your account, please contact our customer support team via email or live chat. They will assist you in verifying your identity and resolving issues that may lead to your account being locked.
How do I reset my account password?
To reset your password, go to the login page and click on the “Forgot Password” link. Follow the instructions provided to reset your password. You may be required to verify your identity via email or phone verification.
How to add a new number directly to the player’s account?
To add a new number to your account, log in and go to the Settings or Profile section. Look for the option to edit your contact information, then follow the prompts to add your new number.
How to claim your bonus (mobile phone)?
To claim your bonus on mobile, log into your account and go to the Promotions or Bonuses section. Select the bonus you want to claim and follow the instructions provided to activate it.
How to claim your bonus (Desktop)?
To claim your bonus on desktop, log into your account and visit the promotions or bonuses page. Select the bonus you want to claim and click on the “Claim” button. Follow the additional instructions to activate the bonus.
How do I reset my password?
To reset your password, go to the login page and click on the “Forgot Password” link. Follow the prompts to confirm your identity and reset your password.
Mobile authentication
Mobile verification is required to ensure the security of your account. You will be asked to verify your mobile phone number during the registration process or when making certain changes to your account settings.
Email verification
Email verification is required to verify your email address and ensure the security of your account. You may be asked to verify your email when registering or changing your account details.
MCW Casino Deposit Release (Mobile/PC)
If you have any problems depositing money into your account, please contact our customer support team for assistance. They will help troubleshoot the issue and ensure your deposit is processed successfully.
MCW Casino Withdrawal Issue (Mobile/Computer)
If you have any problems withdrawing money from your account, please contact our customer support team. They will investigate the issue and help you resolve any withdrawal issues you may be facing.
What happens if I fail to complete my deposit transaction within 48 hours?
If you fail to complete your deposit transaction within 48 hours, the transaction may be canceled and the funds deducted from your account will be returned. You may need to initiate a new deposit transaction to add funds to your account.
Can I make a withdrawal to a bank registered under a different name?
No, withdrawals can only be made to bank accounts registered in your name for security and regulatory purposes.
What should I do if I am unable to log into my account?
If you are unable to log into your account, double check your username and password for accuracy. If you continue to experience problems, use the “Forgot Password” option to reset your password or contact Customer Support for assistance.
What should I do if I failed to verify my phone number and email?
If you have failed to verify your phone number or email, please check the provided information for any typos and try again. If the problem persists, contact customer support for further assistance.
Can I change or update my personal information?
Yes, you can usually change or update your personal information by logging into your account and visiting the Settings or Profile section. Follow the prompts to edit your information as needed.
Can I have more than one account?
No, each player is allowed to have one account. Multiple accounts violate our terms and conditions and may result in the closure of all associated accounts.
How do I close my account?
To close your account, contact our customer support team and request an account closure. They will guide you through the process and ensure your account is securely closed.
What should I do if I have forgotten my username or password?
If you have forgotten your username or password, use the “Forgot Password” option on the login page to reset your password. If you can’t remember your username, contact customer support for assistance.
I have no bonus, need to withdraw? If yes, what is the requirement?
Withdrawal requirements vary depending on the casino’s terms and conditions and the bonuses you’ve claimed. Check the bonus terms or contact customer support for specific information on withdrawal requirements.
What identification do I need to provide for withdrawal?
You may be required to provide identification documents such as a copy of your ID card, passport or driver’s license to verify your identity before making a withdrawal.
Can I cancel a withdrawal request and how do I do it?
In most cases, you can cancel the withdrawal request before it is processed. To check the status of your withdrawal and cancel it if possible, log into your account and go to the withdrawal section.
What are the minimum and maximum withdrawal amounts?
The minimum and maximum withdrawal amounts vary depending on the payment method and casino policy. Check the withdrawals section or contact customer support for information on withdrawal limits.
How do I make a withdrawal?
To make a withdrawal, log into your account and go to the withdrawal section. Select your preferred withdrawal method, enter the amount you wish to withdraw, and follow the instructions provided to complete the withdrawal process.