Welcome to mcwcasinolkr.com, where your privacy and security are of utmost importance to us. This Privacy Policy outlines how MCW Casino LKR utilizes your personal information when you engage with our website.
By continuing to use our website, you signify your agreement with this Privacy Policy. If you do not consent to any aspect of this policy, we kindly request that you refrain from using our services. Please be aware that by registering an account, placing bets, or conducting transactions on our platform, you are confirming your full agreement with our Terms and Conditions and Privacy Policy.
We reserve the right to make periodic changes to this Privacy Policy, with updates being communicated through our platforms. We encourage you to review this policy regularly.
Who Controls Your Information?
Throughout this Privacy Policy, references to MCW Casino LKR (“we” or “us” or “our”) pertain to the entity responsible for the collection and utilization of your Personal Data, acting as the “data controller” under applicable data protection laws.
Contact Information
For any concerns or further information regarding the handling of your personal information, please contact our Data Protection Officer at info@mcwcasinolkr.com.
Information We Collect
Personally Identifiable Information:
We collect personally identifiable information when you create an account, place bets, or utilize our services. This information is essential for accessing certain parts of our website and related services. Such data includes:
- Username
- First and last name
- Email address
- Residential address
- Phone number
- Billing address
- Identification documents
- Proof of address documents
- Transaction history
- Website usage preferences
- Any other information provided while using our platforms
- Credit/debit card details or other payment information
This information is strictly for internal use and is never shared with third parties except as outlined below.
Telephone Calls:
Telephone calls to and from our Customer Contact Centre are recorded for training, security purposes, and resolution of queries.
Social Features:
Participation in social features provided with our products may result in data storage or processing by MCW Casino LKR.
Non-Personally Identifiable Information and Traffic Analysis:
We collect data on website usage to improve user experience. This includes administrative and traffic information such as source IP address, access time, web pages visited, language use, and browser type. This information is vital for service provision and quality.
Cookies:
MCW Casino LKR utilizes cookies to optimize website functionality and enhance user experience. For further details, refer to our Cookie Policy.
How and Why We Use Your Personal Information
We employ your personal information in the following ways:
- Providing requested products or services
- Meeting legal or regulatory obligations
- Monitoring website performance
- Providing marketing information
Your rights concerning your personal information vary based on these categories and lawful bases. The subsequent section details each category, associated rights, and procedures for exercising them.
Providing Products and Services:
We use your personal information to facilitate website usage, account setup, participation in online gaming, and customer service assistance.
Monitoring Website Performance:
Data collected through cookies and traffic analysis aids in website and service enhancement, aligning with our legitimate interests while respecting your privacy rights.
Marketing:
With your consent, we may send offers and promotions via email, SMS, or online channels. Your information is not shared with third parties for independent marketing purposes, and you retain the right to withdraw consent or update marketing preferences.
Your Rights
Rectification:
You have the right to correct any inaccuracies in the personal information we hold. Contact us at info@mcwcasinolkr.com to initiate rectification.
Access to Your Personal Information:
Request a copy of your personal information by contacting us via live chat or email. We will verify your identity and provide requested information within one month.
Erasure:
You can request the deletion of your personal data in certain circumstances. However, this right is not absolute and may be subject to legal or business obligations.
Sharing Your Personal Information
We may disclose your Personal Data to third parties:
- To comply with legal or regulatory obligations
- To enforce terms and agreements
- To facilitate service provision
- To prevent fraud or protect user rights
- With your permission
Personal Information may be stored and processed in any country where we or our affiliates maintain facilities, subject to applicable data protection laws.
Security
We employ industry-standard security measures to safeguard your personal information, including encryption and firewall protection. Data retention is determined by legal requirements and business needs.
Third-Party Practices
Links to third-party websites are provided for your convenience but are not governed by this Privacy Policy. We are not liable for the privacy practices or content of external sites.
Analytics
We utilize Google Analytics to track website usage and prepare activity reports. Personal Data collected includes Cookies and Usage Data.
Disclaimer
MCW Casino LKR operates “AS-IS” and “AS-AVAILABLE,” with no liability for events beyond our control. We cannot guarantee error-free performance regarding the privacy of your Personal Information.
Changes to Our Privacy Statement
We may update this policy periodically, with significant changes communicated via email or website notice. Your continued use of our services implies acceptance of any revised terms.